About Us - alkanbiz

About Alkanbiz

Alkan Business Consult is a firm believer of the dynamic changes in the financial services sector and thereforepartners with various ex-bankers and senior bankers in the financial services industry to facilitate its programs, toensure that training programs are current, practical and fit into the clients’ working environment.

Team of Alkan

MS. ALBERTA QUARCOOPOME

Founder and CEO

The CEO of Alkan Business Consult Ltd, is a Fellow of the Chartered Institute of Bankers, Ghana, with BA (Hons) degree in Sociology with Geographyfrom the University of Ghana, an EMBA from GIMPA, and a Certified Expert in Microfinancefrom Frankfurt School of Finance and Management.She has over twenty nine years working experience in Research and Teaching and Banking, spanning various disciplines: She is currently a weekly columnist for “THE RISK WATCH” series in the Business andFinancial Times newspaper and has to date, written more than one hundred and fifty articleson various risk topics in banking. She is the author of two books: “The Twenty-first Century Bank Teller–A StrategicPartner”,and “MY FRONT DESK EXPERIENCE. A YOUNG BANKER’S STORY” She is also the Recipient of the Banking Education Category of the 2014 “Women in Banking and FinanceAwards”held in February 2015.

MR. LEO QUARCOOPOME

A Certified Human Resource Professional, Conference speaker, Facilitator and Trainer with over fifteen(15) years of industry experience across Not-for-profit, Pharmaceuticals, FMCG andUpstream Oil and Gas industries.LEO holds an International Executive MBA from Paris Graduate School of Management (PGSM);he also holds a Bachelor of Education Psychologydegree from University of Cape Coast, Ghana;is a Certified Human Resource Practitioner (CHRP) from the Institute of Human ResourceManagement Practitioners, Ghana, a SHRM Senior Certified Professional (SHRM-SCP) from theSociety of Human Resource Management (SHRM), USA and a Senior Professional in HumanResource (SPHR) from the Human Resource Certification Institute (HRCI), USA.LEO is currently the Managing Partner of HRP Consult Limited, providing leading edge human resource management advisory services to clients from various industries.

MRS. EVELYN AMA SERWAA AHLI,

An experienced banker with a first degree in BSc Administration and anMBA in Marketing from GIMPA. She has gone through the ranks as Teller, Customer Service Officer and Manager,Branch Support Manager and Assistant Branch Manager in various branches. She has a wide experience inmanaging both the front and back end of branch banking from account opening through to managinggeneralledgers, training tellers etc.As a practical trainer on the job, and a role model for young entrants in banking, hercustomer service skills and ability to handle challenging customer experiences is her hallmark. She is alwaysprepared to share these practical experiences with young bankers to exhibit professionalism in their assigned roles.

MR. LEO QUARCOOPOME

Our Skill

Assimilating the client institution’s vision, mission and value statements and overall strategy for staff, to factor and practicalize them into the training sessions.
Delivering passionate and tailor-made programs to suit the needs of the clients, followed by feedback to the Bank.
Grouping participants of similar roles and schedules together for easy discussions, group work and sharing of case studies.
Achieving maximum participation from each person to ensure personalized benefits.

LIST OF INSTITUTIONS TRAINED BY ALKAN BUSINESS CONSULT OR BY THE CEO ON BEHALF OF OTHER INSTITUTIONS

INSTITUTION	TRAINING PROGRAM
NEW YORK CONSTRUCTION MALL	BUILDING A SOLID FOUNDATION FOR A GREAT BRAND
ECOBANK GHANA	PROFESSIONALISM AND EXCELLENCE IN BANKING OPERATIONS (FOR NEW MANAGER TRAINEES)
ON BEHALF OF THE CHARTERED INSTITUTE OF BANKERS, GHANA	PERSONAL BRANDING AND GROOMING FOR PROFESSIONALSTELLER MANAGEMENT – A TRANSFORMATIONAL APPROACH (APEX BANK STAFF)BANKING OPERATIONS (FOR MANAGER TRAINEES OF ECOBANK)BANKING OPERATIONS AND ETHICS (BANK-WIDE VIRTUAL TRAINING FOR ABSA BANK STAFF)BANKING OPERATIONS IN A DIGITIZED ENVIRONMENT (VIRTUAL TRAINING)
GA RURAL BANK LTD	MANAGING PERSONALITY CONFLICTS IN THE WORKPLACE (FOR ALL SENIOR STAFF)
SERVICES INTEGRITY SAVINGS AND LOANS	PROFESSIONALISM AND EXCELLENCE IN BANKING OPERATIONS
ON BEHALF OF CHINA-EUROPE INTERNATIONAL BUSINESS SCHOOL (CEIBS)- AMENFIMAN RURAL BANK	TECHNICAL BANKING – BANKING OPERATIONS, OPERATIONAL RISK & COMPLIANCE
ON BEHALF OF NATIONAL BANKING COLLEGE (UNDERTAKEN ANNUALLY)	CUSTOMER SERVICE AND MANAGING PEOPLE (FOR MANAGERS)CUSTOMER SERVICE AND FEE-INCOME RISKS (FOR MANAGERS)REVITALIZED CUSTOMER SERVICE & RELATIONSHIP MANAGEMENT (FOR MANAGERS AND RMs)CERTIFIED CASHIERING AND FRONTLINE MANAGEMENT (FOR FRONT-LINERS)OPERATIONAL RISK FOR BRANCH MANAGERSMANAGING PEOPLE (FOR TEAM HEADS & SUPERVISORS)
OMNI BANK	PROFESSIONALISM & EXCELLENCE IN BANKING (35 BRANCH MANAGERS)
THE BEIGE GROUP	PROFESSIONALISM & EXCELLENCE IN BANKING (2,150 STAFF OF THE GROUP)
FIASEMAN RURAL BANK	CUSTOMER SERVICE AND RISK MANAGEMENT (240 STAFF)
UNICREDIT	CUSTOMER SERVICE EXCELLENCE (115 BRANCH STAFF)
SOVEREIGN BANK	PROFESSIONALISM AND EXCELLENCE IN BANKING OPERATIONS (FOR 26 BRANCH & HEAD OFFICE STAFF)
CAPITAL BANK	EFFECTIVE BRANCH MGT (FOR 70 MANAGERS)
CAPITAL BANK	PROFESSIONALISM AND EXCELLENCE IN FRONTLINE OPERATIONS (FOR 91 BRANCH STAFF)
THE ROYAL BANK	PROFESSIONALISM AND EXCELLENCE IN FRONTLINE OPERATIONS (FOR 261 STAFF FROM ALL BRANCHES & SOME HEAD OFFICE STAFF)
UNION SAVINGS AND LOANS LTD	RISK MANAGEMENT PRINCIPLES (FOR 15 BRANCH STAFF)
UNION SAVINGS AND LOANS LTD	MANAGING PEOPLE (FOR MANAGER TRAINEES)
REOB-FEKAMS MICROFINANCE CO. LTD	FRAUD & OPERATIONAL RISK IN BANKING (ALL STAFF)
REOB-FEKAMS MICROFINANCE CO. LTD	REVIEW OF INTERNAL PROCESSES & CONTROLS
TI MICROFINANCE	BUILDING A SOLID FOUNDATION (ALL STAFF)
MIDLAND SAVINGS AND LOANS LTD	CUSTOMER SERVICE & RELATIONSHIP MANAGEMENT (FOR 90 BRANCH STAFF)